Shipping policy

SHIPPING POLICY

Shipping destination
We currently ship to addresses within the United States.

Free shipping
Standard shipping is free on all U.S. orders. There is no minimum purchase requirement.

Fulfillment and delivery
Orders are fulfilled from a WINIT U.S. warehouse. Estimated delivery is 3–5 business days under normal conditions. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, incorrect addresses, or other circumstances outside our control.

Order processing and tracking
After your order is processed and shipped, tracking information will be provided when available. Please allow the carrier time to activate the tracking record. Customers are responsible for providing a complete and accurate delivery address.

Address changes and cancellations
Please contact us through the Contact page as soon as possible if an address needs to be changed or an order needs to be cancelled. We cannot guarantee changes or cancellation after fulfillment has started or the order has shipped.

Delayed, lost, or damaged packages
If tracking shows a significant delay, loss, or delivery problem, please contact us through the Contact page. If an item arrives damaged, keep the item and packaging and provide photos so we can review the issue and offer an appropriate replacement or refund.

Delivered packages
If tracking shows that a package was delivered but it cannot be located, please first check the delivery location, household members, neighbors, and the carrier. Contact us promptly if further assistance is needed.