Refund policy

RETURN & REFUND POLICY

We accept return requests made within 7 calendar days after delivery.

Eligibility
Items must be unused, in the same condition in which they were received, and returned with the original packaging and proof of purchase. To start a return, please contact us through the Contact page on www.kavilin.com. Returns sent without prior authorization may not be accepted. The authorized U.S. warehouse return address will be provided after your request is approved.

Return shipping
For returns due to a change of mind, ordering the wrong color or size, or other customer preference, the customer is responsible for return shipping costs. If an item arrives damaged, defective, incomplete, or incorrect, Kavilin will cover the reasonable return shipping cost or provide a replacement or refund, as appropriate. Please contact us promptly and include photos of the item and packaging.

Refunds
We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method. Original shipping charges, if any, are non-refundable unless the return is due to our error. Your bank or payment provider may require additional processing time.

Cancellations
Please contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered fulfillment or shipped.

Non-returnable items
Used, altered, damaged-after-delivery, or unauthorized returns are not eligible. Items marked final sale are not returnable unless damaged, defective, or incorrect.

Questions
Please use the Contact page on www.kavilin.com for return or refund questions.